Terms of service

1. About KB Collective

KB Collective is a small, independent business offering tutoring, pet care and business support services, together with handmade products including home fragrance and resin products.

These Terms & Conditions apply when you use this website, purchase products or book services with KB Collective.

2. Using the website

You agree to use the website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to the website or its systems.

Information on the website is provided in good faith and is intended to give general information about KB Collective, its services and products.

I take reasonable care to ensure information is accurate and up to date, but occasional errors or changes may occur.

3. Products

Products are subject to availability.

Because some KB Collective products are handmade, individual items may have small variations in colour, pattern, finish or appearance. These variations are a natural part of handmade products and do not necessarily indicate a fault.

Product photographs are intended to give a good representation of the product. Colours may appear slightly different depending on your device or screen settings.

Product descriptions, prices and availability may change from time to time.

4. Custom and handmade products

Where a product is made specifically to a customer's requirements, details such as design, colour, size and finish will be agreed before the order is made.

Custom orders normally take approximately two weeks to complete, although this may vary depending on the product and the requirements of the order.

Once a custom order has been agreed and work has started, it may not be possible to cancel it simply because you have changed your mind. This does not affect your statutory rights.

5. Orders and payment

When you place an order through the website, you are making a request to purchase the products selected.

Payment must be made using the payment methods available at checkout.

I reserve the right to refuse or cancel an order where there is a genuine reason to do so, such as an obvious pricing error, suspected fraudulent activity or an item becoming unavailable.

If I need to cancel an order after payment has been made, you will receive a full refund.

6. Delivery

Products will be dispatched using the delivery method shown at checkout or otherwise agreed.

Estimated delivery times are provided as a guide and may be affected by circumstances outside my control.

For custom orders, the expected completion and dispatch timeframe will be discussed when the order is agreed.

7. Returns and refunds

Returns, cancellations and refunds for products are dealt with under the Returns & Refunds Policy.

Nothing in these Terms & Conditions affects your statutory consumer rights.

8. Services

Service bookings are subject to availability and will be agreed with you before the service begins.

The nature, timing and cost of a service will be confirmed when your booking is made.

For tutoring, pet care and business support, additional information may be discussed before the service is agreed so that the service can be provided appropriately.

9. Service cancellations

Service cancellations and rescheduling are dealt with under the Cancellation Policy.

Nothing in these Terms & Conditions affects any statutory rights you may have.

10. Service availability and suitability

I will always aim to provide services with reasonable care and skill.

For services such as pet care and tutoring, you are responsible for providing accurate and relevant information needed for the service to be carried out safely and appropriately.

If circumstances arise that mean a service cannot reasonably be provided, I may need to discuss alternative arrangements or cancel the service.

11. Intellectual property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos and original designs, belongs to KB Collective or is used with permission.

You may not reproduce, copy, modify or use this content commercially without prior permission.

12. Third-party websites

The website may contain links to websites operated by third parties. These websites are outside my control and I am not responsible for their content, availability or privacy practices.

13. Reviews and customer content

If you submit a review, photograph or other content to KB Collective, you confirm that it is your own content and does not infringe another person's rights.

By submitting content for publication, you give KB Collective permission to use it in connection with the business, including on the website and social media.

I reserve the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.

14. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including your statutory consumer rights.

Subject to this, KB Collective will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside my reasonable control.

15. Events outside my control

Sometimes circumstances outside my reasonable control may affect the availability of products or services, including serious illness, accidents, extreme weather, delivery disruption, power or internet failures or other unforeseen events.

Where this happens, I will communicate with you as soon as reasonably possible and, where appropriate, discuss alternative arrangements.

16. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any rights you may have under applicable consumer law.

17. Changes to these Terms

I may update these Terms & Conditions from time to time. The latest version will be published on this website.

18. Contact

KB Collective
Email: KBCollective@hotmail.com