Privacy policy

Last updated: September 2026

KB Collective respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information I may collect when you use the KB Collective website, contact me, purchase products or book services, how I use that information, who I may share it with and your rights in relation to your personal information.

Who I am

KB Collective is the trading name of Rona Ball (Kat).

If you have any questions about how your personal information is used, you can contact me at:

Email: KBCollective@hotmail.com

Information I may collect

Depending on how you interact with KB Collective, I may collect:

your name and contact details, including email address, telephone number and address;
information provided when you make an enquiry or contact me;
information relating to services you book, such as tutoring, pet care or business support;
information relating to products you purchase, including billing and delivery details;
payment and transaction information needed to process purchases, refunds and related transactions;
information you provide when requesting a custom product or discussing a custom order;
information you provide when submitting a review or other content;
information about how you use the website, including information collected through cookies and similar technologies;
where you use my tutoring services, information about a child may be provided by a parent or guardian where this is necessary to understand their educational needs and provide appropriate support.

I only ask for information that is reasonably necessary for the purpose for which it is collected.

Where does your information come from?

In most cases, I collect personal information directly from you when you contact me, make an enquiry, book a service, place an order, create an account, submit a review or otherwise interact with KB Collective.

In some circumstances, information may be provided by someone acting on your behalf, such as a parent or guardian making a tutoring enquiry or booking a service.

How I use your information

I may use your personal information to:

respond to enquiries and provide information you have requested;
arrange and provide services you have booked;
process and fulfil product orders;
arrange delivery of products;
process payments and refunds;
communicate with you about your bookings, orders or enquiries;
deal with returns, exchanges, complaints or other customer-service matters;
maintain appropriate business and financial records;
improve and maintain the website and services;
prevent or detect fraud, misuse or other unlawful activity;
comply with legal and regulatory obligations.

Where you have chosen to receive marketing communications, I may also use your contact details to send information about KB Collective products, services or offers. You can unsubscribe from marketing communications at any time.

Lawful basis for using your information

Under UK data protection law, I need a lawful basis for processing your personal information. Depending on the circumstances, I may rely on:

Contract – where your information is needed to provide a product or service you have purchased or booked.
Legal obligation – where I need to keep or provide information to comply with a legal requirement.
Legitimate interests – where processing is necessary for the reasonable running, administration and improvement of my business, provided that this does not unfairly affect your rights.
Consent – where I have asked for your permission to use your information for a particular purpose, such as certain marketing or non-essential cookies.

Different lawful bases may apply depending on how and why I am using your information.

Who I share your information with

I may share personal information where necessary with trusted organisations that help me operate KB Collective, including:

Shopify, which provides the website and online store platform and processes information needed to operate the store, manage orders and provide customer account and checkout services;
payment providers, which process payments and related transaction information. Depending on the payment method you choose, this may include Shopify Payments, Shop Pay, card payment providers, Apple Pay, Google Pay and PayPal;
Judge.me, which provides the review functionality on my website and processes information relating to customer reviews. Reviews may also be shared with Shopify and the Shop app where the relevant integration is enabled;
delivery and postal services where necessary to fulfil orders;
website, IT, email or other service providers where necessary to operate the business;
professional advisers where necessary; and
authorities or other organisations where I am legally required to do so.

I do not sell your personal information.

Cookies

The KB Collective website uses cookies and similar technologies.

Some cookies are necessary for the website and online shop to function. Other cookies may be used by Shopify or apps and services connected to the website for purposes such as remembering preferences, measuring website usage or providing particular functionality.

Where required, I will ask for your consent before using non-essential cookies. You can also manage cookies through your browser and, where available, the website's cookie settings.

For information about cookies used by Shopify, please see Shopify's cookie policy.

The ICO states that non-essential cookies generally require the user's agreement before they are used.

How long I keep your information

I only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

provide products or services;
maintain business and financial records;
deal with queries or complaints;
comply with legal obligations;
establish or defend legal claims.

Different types of information may therefore be retained for different periods.

Your rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

ask what personal information I hold about you;
ask for inaccurate information to be corrected;
ask for your information to be deleted where there is no lawful reason for me to continue holding it;
ask me to restrict how I use your information;
object to certain types of processing;
withdraw consent where I rely on consent;
request a copy of certain information in a portable format.

These rights aren't absolute and some exceptions apply.

If you wish to exercise any of your rights, please contact me at KBCollective@hotmail.com.

Complaints

If you have any concerns about how I have used your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal requirements. The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how your information is used, please contact:

KB Collective
Email: KBCollective@hotmail.com